Pricing & Client Services Manager

Department

Sales

Location

Nairobi

Position Type

Permanent

Experience Needed

3 years experience

Skills Required

Business management

Job Start Date

2024-05-01

Applications Time

2024-04-23 - 2024-05-03

About the position

KEY RESPONSIBILITIES

Pricing

• Ensure that all our tests are measuring up to the gross profit margins in the pricing strategy.
• Periodic cost of test analysis to determine gross profit margins are aligned to the group and ensure the business is profitable.
• Analysis the most profitable business within the organization for the BDT to leverage on.
• Prepare pricing quotes for each client upon requests and handle and address issues relating to pricing.
• With the guidance of His/her direct reporting line review test pricing periodically to maximize on the gross margins of each test.
• Must be keenly updated on the government and Legal regulations related to pricing.
• Together with guidance of the business negotiate price that ensure we run a profitable business.
• Work on pricing schedules guided by the in-countries regulations.
• Manage Price updates to the respective fee schedules and ensure they are affected on meditech.
• Ensure that the service Level agreement is reviewed and signed by the respective counterpart with the organization and with the client for complete set-up and use.
• Keep tabs with the guidance of the business on expired prices that need to be update for each client base.
• Assess won opportunities and lost opportunities ratio.
• Maintaining accurate records and documenting all pricing fee schedules and templates

System

• Follow all required processes and procedures related to the pricing software once it goes live.
• Request IT to set-up clients onto MT for activation of credit and cash client services.
• Set prices in the system for visibly by the business to ensure proper pricing and billing of clients.
• Share a monthly update of the Service legal Agreement that are pending, approved and dormant with the business development team for action.
• Sample statistic generation to offer the business accurate intel on which test to actively marketed or promoted.
• Share the price band for all test upon request to run discounts, rebates and FOC’s.

 

Customer Service

• Ensure the team complies to the quality assurance requirements and complying with quality standards by maintaining confidentiality and patients’ personal data and other information to protect the privacy of patients and integrity of the organization, ensuring the organizations’ customer service objectives.
• Supervising day-to-day operations in the customer service department.
• Creating effective customer service procedures, policies, and standards.
• De-escalate client situations that have been escalated to there desk by the CSR team.
• Adequately handle pricing inquires from the CSR team.
• Monitor CSR performance and provide feedback.
• Track and review customer satisfaction level to optimize satisfaction.
• Provide customer service training to new and existing employee.
• Conduct monthly one on one meetings with all team members, ensuring that constructive feedback is delivered on current performance levels.
• Receive and implement customer feedback to improve the quality of service.

 

HOW TO APPLY:

 

Interested and qualified persons are requested to make their applications by attaching copies of their certificates and testimonials and send to hr@lancet.co.ke  on or before 3^rd May 2024, latest 5.00 pm.

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