IT Officer

Knowledge, Experience and Qualifications

 For appointment to this post, a candidate must have;

• Bachelor's degree in Computer Science, Information Technology, System Administration.
• Working knowledge of virtualization, VMWare
• Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA)
• Cisco Certified Network Associate(CCNA) or Cisco Certified Network Professional (CCNP)
• Certified Unix Administrator and any additional relevant ICT certifications

Technical Competencies

• Good written and oral communication skills
• High level of attention to detail
• A high level of confidentiality and courtesy
• Excellent listening and organizational skills
• Ability to handle conflicts
• Ability to keep to time and other commitments
• Ability to cope with work, time and people press
• Ability to understand the business environment
• Ability to work well in a team or independently
• Ability to monitor work activities or performance of others
• Ability to identify and define problems and solutions
• Ability to identify user needs, develop service standards and deliver service excellence
• High level of integrity and Interpersonal skills
• Ability to deliver results in a complex and dynamic environment
• Ability to work with minimum supervision under strict deadlines

HARDWARE

• Installing, configuring, and upgrading hardware
• Maintenance of computers peripherals, printer, internet & e-mail, security, data backup and recovery
• Troubleshoot Hardware problems, diagnosing and Replace parts as required.
• Develop Flow diagrams and written instructions to repair a fault or set up a system.
• Interfacing of Laboratory equipment’s to Lancet Laboratory Information Systems(Meditech) and ensuring that data is directly transferred from the Analysers to Meditech to avoid transcription errors in medical results. Also, follow-up on interfacing of systems with clients and partners.
• Conducting electrical and safety inspections for computer equipment
• Follow up on maintenance support IT system at Head Office and Branches
• Configure and install telephone extensions and associated terminal equipment.
• Perform all work associated with the maintenance, testing, alignment, modification and operation of telephones, mobile, tablets, satellite and audio-visual equipment to support the operational communication requirements of the organization.
• Assist with documentation of Communications systems and inventory such as simple moves, adds and changes.

SOFTWARE

• Install and configure operating systems, applications, Antivirus and run regular updates.
• Install software, and update antivirus at both head office and branches
• Set up new users' accounts and profiles and deal with password issues
• Carrying out daily /weekly/monthly procedures such as Running back-up on Meditech Servers, Setting Print Sites, Routes, Line classes, Running Management Reports to confirm that no unprinted reports are hanging on the system & Refresh the Mail Server to ensure that all reports are delivered to doctors via email
• Ensuring that Network resources are available to users including Setting up new Users Accounts Profiles, granting access to Intranet and internet services and dealing with Password Issues
• Ensure that desktop computers interconnect seamlessly with diverse systems including associated validation systems such as Scripting PC, fax Servers, Email Servers, Meditech Servers, nYna, POC HMIS, Scubed, LogicalDoc, Claims, Claxom, LogisOnline, Collaborator, Navex, Sage, Qcontact, Office 365 and administrative systems.

NETWORKING

• Designing and planning the network
• Configuring and installing various network devices and services,
• Monitoring performance and ensuring system availability, monitoring system resource utilization,
• Investigating faults in network, securing networks, arranging scheduled upgrades and updating network equipment
• Identifying and solving any problems that arise with computer networks and systems.
• Consulting with clients to specify system requirements and design solutions.
• Ensure partners systems are accessible on the organisation’s network (Smart, M-Tiba, Slade, Safaricom etc)
• Ensures security of data, network programs and backup systems
• Liaise with ISP & Telecommunications carriers/third party providers in relation to the monitoring and escalation of reported faults to ensure operational communications are maintained with minimal disruption to users.

USER SUPPORT

• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Follow up on maintenance support for IT system at Head Office and Branches
• Respond within agreed time limits to call-outs & Work continuously on a task until completion.
• Resolve issues immediately or log and escalate as appropriate.
• To support and advise on downtime procedures and business continuity to ensure that they are
• adopted successfully in their allocated local work area.
• To ensure that all system and process issues and incidents are logged and tracked on CLAIMS
• Maintain current and accurate inventory of technology hardware, software resources & Maintain log

TRAINING

• Provide orientation and training to new users of existing applications, systems & technology.
• Support the roll-out of new applications and Train users on using new systems/applications.
• Drafting IT instructional manuals, and other relevant documentation.
• Administering regular, detailed needs assessments to identify IT skills deficits.
• Train clients/doctors and partners on use of Path portal and Mobile Apps and other related applications
• Addressing skills deficits through tailored in-house training.
• Coordinating external training as the need arises.
• Upholding confidentiality, unless legally mandated to do otherwise.

How to Apply:

Interested and qualified persons are requested to make their applications by attaching copies of their certificates and testimonials and send to hr@lancet.co.ke  on or before 2^nd September2024, latest 5.00 pm. CERBA LANCET KENYA IS AN EQUAL OPPORTUNITY EMPLOYER.Suitably qualified and experienced individuals should apply by sending a detailed curriculum vitae (cv), copies of relevant academic and professional certificates / testimonials to career@lancet.co.ke
NB: Please indicate in the subject line of your email the Position you are applying for. Please note that should you receive no response then consider your application unsuccessful. Cerba Lancet Kenya processes your personal data in order to manage your application. You have rights on your personal data. To learn more, please consult our Privacy Policy.