Client Relations Officer

Summary of Job description

Sales

• Sell/promote services as per the assigned target set
• Meet set quantitative and qualitive targets
• Identify our customers pain- points and ensure that these are escalated as appropriate to ensure resolution
• Identify and educate prospective customers while supporting existing clients with information and assistance that relates to products and services
• Adhere to the steps outlined from the selling skill tool
• Organize appointment and meetings ( e.g CME’s , Round table meetings etc)with all the various healthcare ecosystem staff
• Ensure that there is a return on in-vestment in sales activities
• Develop a territory action plan to execute with proficiency on the agreed upon targets
• Submit timely sales and revenue report as per the stipulated guidelines i.e,Every Saturday or as advised by the immediate Manager and /or the head of Department.

Marketing

• Promote Marketing communications related to the various services we offer through the marketing material provided
• Build and maintain relationships with key employees among our customers
• Track and monitor the needs throughout their journey
• Act as point of contact for compliments and complaints and manage appropriately
• Ensure both the company and clients adhere to contract terms i.e SLA
• Attend company sponsored events such as doctor conferences and meetings
• Contributing to the development of Marketing strategies
• Gather competitor intelligence from available industry reports , public information, field reports, and relay the same to immediate supervisor to inform company tactics

Business Development

• Reach out to customer leads through cold – calling
• Advise clients on creating profitable business by advising on the policies around our SLA’S
• Ensure Business continuity is carried out if there is a reassignment of territories ie: co- ride with fellow CRO for proper handovers

Other:

• Maintain or update business database to ensure correct or accurate information.

QUALIFICATIONS

For appointment to this post, a candidate must have.

• Bachelor’s Degree /or Diploma in Marketing , Business Development , or equivalent 
• Relevant qualification in Medical Science
• 2-3 years working Experience in the sales and Marketing Health Sector
• Extensive knowledge and expertise in the Eldoret Business environment will be an added advantage.
  Proficiency in basic computer applications

SKILS REQUIRED

• Ability to handle sensitive and confidential information
• Technical and Leadership Skills
• Business Management Skills
• Customer Service and People Skill
• Ability to use own initiative and work in a pressured environment
• Accuracy and Analytical skill
• Attention To Detail
• Communication and Interpersonal Skills
• Critical Thinking and Problem-Solving Skills
• Drive (includes energy and stamina) linked to achievement motivation
• Ethical behavior
• Partner Networking skills
• Organizational awareness
• Planning and organizing
• Willingness to Learn

How To Apply:

Apply by sending your updated cv and copies of academic documents to hr@lancet.co.ke or before 18th December 2024 latest 5pm (East African Time). Cerba Lancet Kenya is an Equal Opportunity Employer.